IronFX: How to contact the support center Email Live Chat


IronFX is used by traders all over the world, so we receive many inquiries. Therefore, IronFX has its own support center to respond to traders’ inquiries. You can open an account with IronFX for free, so if you are interested, please see the article below and open an account.

Languages supported by the support center

IronFX supports the following languages: We are available in all major languages around the world, so feel free to contact us.

  • English
  • Japanese
  • Czech
  • French
  • Spanish
  • Portugues
  • Korean
  • Chinese
  • German
  • Arabic
  • Persian
  • Russian
  • Dutch

Support center hours and contact methods

IronFX supports the following: Response times also vary depending on the inquiry method. Email inquiries are available 24 hours a day, but it may take at least one day for us to respond. Live chat, on the other hand, is available Monday through Friday. In addition, telephone support is also available.

Email24 Hours
Live ChatMonday – Friday
Tel24 Hours

For telephone

IronFX allows telephone support, but only in emergencies. Basically, use email or live chat. The phone number is 005-311-225-50. However, when responding by phone, the main language is English, and we are available 24 hours a day in English. Please note that we may not be able to accommodate requests in other languages depending on the time.

For email

For email, it will be Please contact us at this email address. If you send an email, we cannot respond immediately. It will take at least one day, so if you are in a hurry, we recommend using live chat.

For live chat

Live chat requires interaction. Please go to the homepage first. When you go to the homepage, there should be a mark at the bottom right. Click here to begin your inquiry.

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When making an inquiry, it is mandatory to enter personal information. Please note that when using live chat, there may not be a staff member who can speak your language. In some cases, you may need to use translation software, which may be difficult to use. Start the chat by filling out the necessary information.

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IronFX has a page as a collection of frequently asked questions. If you are thinking of making an inquiry, please first access the page below and check in advance to see if there is anything you want to inquire about and if it can be resolved.